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FAQ

Delivery :

What are the delivery times ?

Delivery times are approximately 2 to 3 weeks. Depending on the stock, delivery may take a little longer.

To avoid high storage and labour costs, we work directly with our suppliers and therefore have no intermediaries. This enables us to offer you advantageous prices.

That said, in the any case, if you don't receive your article within 60 days, we will refund you in full.

Is delivery free ?

Delivery is free of charge for all orders for a limited time.



Payment :

How do I know my payment is secure ?

When you buy online using your credit card, all your information is entered into a secure SSL web page. Your information is then encrypted by SSL and sent directly to our payment service provider's network, where your card and transaction are authorised and approved. Your credit card information is not stored on our servers in any way.

What payment methods are available ?

We accept all major credit cards (VISA, Mastercard, AMEX) and Paypal payments. However, we do not accept cheques, money orders or bank transfers.



Returns :

How do I request a return ?

For any information request, please contact our support at : contact.cozybeauty@gmail.com.

To find out more about returns, please consult our Return Policy.

Are the return costs covered ?

All return costs and other charges are the responsibility of the customer.

Can I request a refund of the product ?

You can submit a refund request through our support at : contact.cozybeauty@gmail.com.